Unsolicited, unwanted advertising e-mail, commonly known as "spam", has become a big problem. It's reached such proportions that most e-mail services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad.

The format and language in 1 Clean Computer (1CC) sometimes causes it to be filtered out as spam, even though I never send unsolicited email. In many cases the intended recipient of the email is not notified and neither am I (the sender) that 1CC didn't get through..

There is something you can do to keep your 1 Clean Computer message from falling into the false positive trap. You can fight the blacklists with a "whitelist".  Whitelist it now, before your delivery is interrupted.

Of course, every email system is different. Below are instructions for some of the more popular ones. If yours isn't here, please contact your ISP's customer service folks for their instructions. (Forward the answer to us, and we might add it!)

YAHOO!

To ensure that your 1 Clean Computer is delivered to your Yahoo! Inbox (not the Bulk Mail folder), you can instruct Yahoo! to filter it to your Inbox. Here's how:

• Open your Yahoo! mailbox.
• Click Mail Options.
• Click Filters.
• Next, click Add Filter.
• In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the address in the "From" line of your most recent 1 Clean Computer.
• At the bottom, where it says Move the message to: select Inbox from the pull-down menu.
• Click the Add Filter button again.

HOTMAIL

If you're using Hotmail, you can ensure that your 1 Clean Computer message is delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

• Click the Options tab.
• Select Safe List. (It's under the heading Mail Handling.)
• In the space provided, enter the address in the "From" line of your most recent 1 Clean Computer.
• Click Add.
• When you see the address you entered in the Safe List box, vlick OK.

AOL

If you're using AOL, you can ensure that your 1 Clean Computer message is delivered to your Inbox by setting your Mail Controls. Here's how:

• Go to Keyword Mail Controls.
• Select the screen name we're sending your 1 Clean Computer to.
• Click Customize Mail Controls For This Screen Name.

For AOL version 9.0: You need to add our sending address to your "People I Know" list.

• Open your latest 1 Clean Computer e-mail. 
• Click the Add Address button (over on the right) to add 1 Clean Computer to your "People I Know" list.
• Alternatively, you can just send an e-mail to 1 Clean Computer "From" address, and that will add us to your "People I Know" list automatically.
• Open your latest 1 Clean Computer e-mail.
• Copy the address in the "From" line.
• Click the Reply button (it's in the top right corner).
• A new email window opens with the wrong address in the "Send To" box.
• Replace the address in the Send To box with the one you copied out of the From line.
• Click Send Now (it's in the top right corner).
• Even if the e-mail you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting 1 Clean Computer into your "People I Know" list--and that's what counts.

For AOL version 7.0:   In the section for "exclusion and inclusion parameters", include both of these domains:

    @1CleanComputer.com
    @aweber.com

For AOL version 8.0:   Select Allow email from all AOL members, email addresses and domains.

• Click Next until the Save button shows up at the bottom.
• Click Save.

Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide a convenient way for you to whitelist the folks you want to receive e-mail from.  If you're using this sort of email system and you either aren't getting your 1 Clean Computer message or want to make sure you continue to receive your 1 Clean Computer in the future, you can do something about it.

Contact the customer service people or the Postmaster at the company that provides your email or Internet connection (your ISP). Explain to them that 1 Clean Computer is email that you asked for and value. Ask them if they can whitelist 1 Clean Computer. They'll probably ask you for some information about us.  Here's what to tell them:

• Sending Address: If they ask for our address, give them the address in the "From" line of your most recent 1 Clean Computer.
  
  
• Domain: If they need to know the domain we're mailing from, tell them:  
  
      @1CleanComputer.com
      @aweber.com

Outlook 2003

Add a name to your Safe Senders or Safe Recipients List

You can add either the sender's e-mail address or their domain name to the Safe Senders List.

• On the Tools menu, click Options.
• On the Preferences tab, under E-mail, click Junk E-mail.
• Click the Safe Senders or Safe Recipients tab. 
• Click Add. 
• In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK. 
• Repeat steps 4 and 5 for each name or address that you want to add.
  

Notes

If you want your Contacts to be considered safe senders, select the Also trust e-mail from my Contacts check box on the Safe Senders tab. All email addresses in your Contacts folder will then be used by the Junk E-mail Filter to evaluate messages.

If you want people who are not necessarily in your Contacts but are people you correspond with regularly to be considered safe senders, select the Automatically add people I email to the Safe Senders List check box on the Safe Senders tab. By default, the check box is selected. This check box is introduced with Microsoft Office 2003 Service Pack 1.

If Automatic Picture Download is turned off, messages from or to e-mail addresses or domain names on the Safe Senders and Safe Recipients Lists will be treated as exceptions and the blocked content will be downloaded.

If you have existing lists of safe names and addresses, you can import the information into Microsoft Office Outlook 2003 by saving the list into a text (.txt) file with one entry per line, and then importing the list.

To quickly add a sender, domain name, or mailing list name to the Safe Senders or Safe Recipients Lists, right-click the message you consider safe, and then on the shortcut menu, point to Junk E-mail, and then click Add Sender to Safe Senders List, Add Sender's Domain (@example.com) to Safe Senders List, or Add Recipient toSafe Recipients List.

If you are using a Microsoft Exchange Server e-mail account, names and email addresses in the Global Address List (Global Address List: The address book that contains all user, group, and distribution list e-mail addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder e-mail addresses.) are automatically considered safe.

If you are using an Exchange Server e-mail account and working online, you must be using Microsoft Exchange Server 2003 or later. If you do not know what version of Exchange server your e-mail account is using, contact your Exchange administrator.

NOTE: If your ISP does not allow you to whitelist a domain, they are violating your basic right to receive email from whomever you want. There are many other, customer-focused, ISPs who would love to have your business.

It's a shame that we have to jump through hoops like this, but thanks to the spammers, that's what we have to do.

By taking these simple steps, you will receive all of your newsletters.

Thank you!